Refund policy
At MAISSÉ, we hope you love your order. If something isn't quite right, we're here to help.
Returns
You have 14 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be in its original condition.
- Be returned with the original packaging where possible.
Returns that do not meet these conditions may not be accepted.
Non-returnable items
For hygiene reasons, we are unable to accept returns on:
- Items that have been worn, washed or damaged after delivery.
- Items returned without prior approval where applicable.
Faulty or incorrect items
If your order arrives faulty, damaged or you receive the wrong item, please contact us within 48 hours of delivery at as@maisse.co.uk with your order number and photos of the issue.
We'll work with you to resolve the problem as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method. Please allow 5–10 working days for your bank or payment provider to process the refund.
Original shipping costs are non-refundable unless the item is faulty or sent in error.
Return postage
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Contact
If you have any questions about your return, please email us at: as@maisse.co.uk